| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Club Lounge AgentPopular Job Raffles The Palm Location Dubai, Dubai, United Arab Emirates Category Rooms RAFFLES Posted Date 19/08/2022Job Start Date :20/06/2022 Job Type Permanent Full-Time * Greet guests at all times in a friendly and helpful manner * Register and room all Raffles Club guest arrivals according to established procedures * Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system * Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements * Maintains cashier float and ensure accurate daily report of all money received * Cashes hotel guests? personal and travelers checks and assists with currency exchange * Keeps abreast of all modifications to accounting policies and procedures * Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors) * Attend to guest?s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist * Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be ?sold? on an onward booking to another Raffles property * Ensure that guests depart the hotel with a positive impression of the hotel service * Perform audit balances and prepare all reports for audit in an orderly fashion * Maintain comprehensive knowledge of standard reservation procedures * Offer secretarial duties for guests such as faxing, posting, copying, scanning etc. * Maintain exemplary department standards of behavior and appearance and attitude * Ensure that Reception and Lounge work area is clean and in an orderly state at all times * Performs related duties and special projects assigned * Adhere to OH&S policies and procedures * Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities * Forecast weekly stock intake on food and beverage in the lounge * Good level of engagement with guests * Ability to work cohesively as a team with a multi-cultural workforce * Excellent communication skills * High level of integrity, enthusiasm, dedication, support for continuous improvement * Good knowledge of Front Office and F&B Operations Dubai, Dubai, United Arab Emirates Category Rooms POSITION DESCRIPTION. Position : Receptionist. Department : Rooms Division / Front Office. Reports to : Front Office Supervisor / Front Office Manager/Assistant Front Office Manager. _________________________________________________________________________________________________________________.... Abu Dhabi, Abu Dhabi, United Arab Emirates Category Rooms As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Take initiative to add a personalized...
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