Client Support Executive (Hindi/Urdu/Arabic)

Job Description

Deriv.com | Full timeClient Support Executive (Hindi/Urdu/Arabic)Dubai, United Arab Emirates | Posted on 15/06/2022 {{getI18n( zr.cw.refertofrnd )}} {{getI18n(zr.careers.publicpage.meta.viewapplication)}} {{getI18n(data[0].applynow)}}We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients? demands to relevant teams. As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients? feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.What youll do* Respond to customer enquiries and concerns by live chat and email. * Process applications and customer documentation according to relevant policies and regulations. * Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction. * File records and documents of customer interactions and customer satisfaction.Requirements* Willingness to work in rotating shifts, weekends, and public holidays * Excellent spoken and written English communication skills Proficiency in Hindi, Arabic or UrduWhat?s good to have* University degree in communications, IT, or any related fields * Practical experience in technical customer support Experience in the financial services or IT industry * Proficiency in other languagesBenefits* Market-based salary * Annual performance bonus * Medical insurance * Housing and transportation allowance * Casual dress code * Work permit {{getI18n(zr.careers.publicpage.meta.viewapplication)}} {{getI18n(data[0].applynow)}} {{userData.full_name}} {{userData.role.name}}, {{userData.profile.name}}{{getI18n( crm.sme.skill.list.head.experience )}}{{getI18n(crm.auditlog.skillset)}} {{getI18n(crm.sme.skill.list.head.experience)}} {{getI18n(crm.sme.skill.list.head.last.used)}} {{getI18n(crm.sme.system.skill)}} {{getI18n(crm.auditlog.skillset)}} {{getI18n(zr.skillset.proficiency)}} {{getI18n(crm.sme.skill.list.head.experience)}} {{getI18n(crm.sme.skill.list.head.last.used)}} {{getI18n(zr.candidateportal.skillname.mandatory)}} {{getI18n(zr.candidateportal.skillname.unique)}} {{getI18n(zr.cl.iam.error.morethanmaxlength,255)}} {{getSkillProficiencyFromLevel(skill.body.level,i18n)}} {{getI18n(crm.contactus.option.None)}} {{getI18n(crm.sme.skill.level.master)}} {{getI18n(crm.sme.skill.level.intermediate)}} {{getI18n(crm.sme.skill.level.beginner)}} {{if(skill.body.exp,getI18n(crm.indeed.workexp.years,skill.body.exp),getI18n(-None-))}} 1 {{getI18n(crm.year.lower)}} {{getI18n(crm.indeed.workexp.years,exp)}} {{if(skill.body.lastUsed,skill.body.lastUsed,getI18n(-None-))}} {{getI18n(crm.contactus.option.None)}} {{year}}{{getI18n(crm.sme.refine.suggested)}}* {{suggSkill}} {{getI18n(zr.candidateportal.add.skills)}} {{getCombinedSkillNames(skills,30,isSkillNameDoubleEncode)}} * {{if(isSkillNameDoubleEncode,trimContent(getTextContentFromHTML(unescape(skill.name)),25),trimContent(skill.name,25))}} {{getI18n(zr.skillset.proficiency)}} - {{getSkillProficiencyFromLevel(skill.level,i18n)}} {{getI18n(Experience in years)}} - {{skill.exp}} {{getI18n(crm.sme.skill.list.head.last.used)}} - {{skill.lastUsed}} {{initializeFilterSkillsLength()}} {{initializeFilterSkillsLength()}} {{increaseFilterSkillsLength()}} * {{trimContent(skill.name,25)}} {{skill.name}} * +{{arithmetic(getFilterSkillsLength(skills),numTags,-)}} {{trimContent(currentJob.location,25)}} {{currentJob.location}} {{trimContent(currentJob.description,150)}} {{currentJob.description}} {{trimContent(currentJob.location,25)}} {{currentJob.location}} {{trimContent(currentJob.description,150)}} {{currentJob.description}} {{trimContent(currentJob.location,25)}} {{currentJob.location}} {{trimContent(currentJob.description,150)}} {{currentJob.description}} {{trimContent(location,25)}} {{location}}** {{trimContent(type,25)}} {{type}}{{unescape(sanitizeHTML(descriptionHTML))}} {{unescape(removeUnwantedCss(org_info.description))}} {{org_info.description}}

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