Build and nurture strong relationships with clients, ensuring a high standard of customer service and representing the companys values.
Act as the main contact for client inquiries, addressing them promptly and effectively to maintain satisfaction and trust.
CRM System Management:
Keep client data, communications, and feedback up-to-date and accurate in the CRM system, supporting streamlined communication and service.
Client Advisory and Negotiation:
Identify clients facing challenges with their units and propose consolidation options as necessary, facilitating smoother client transitions and maximizing retention.
Advise clients on all documentation required for contract completion and registration.
Financial Follow-ups:
Ensure timely follow-up on outstanding payments, helping to maintain financial flow and minimizing overdue accounts.
Client Communication:
Keep clients informed of project updates, such as changes in handover dates or specifications, enhancing transparency and satisfaction.
Process Improvement:
Monitor workflows and customer interactions to identify areas for improvement, suggesting adjustments to enhance overall customer experience.
Experience & Skills Required
Experience:
Minimum of 2 years in a CRM executive role with a reputable real estate developer.
Preferred experience in project acquisition and working knowledge of consolidation practices.
Knowledge and Skills:
Strong understanding of termination processes and DLD (Dubai Land Department) procedures.
Proactive, goal-oriented approach, with the ability to meet deadlines and manage multiple client accounts efficiently.
We pride ourselves on fostering a supportive and growth-oriented culture while offering competitive benefits, including:
A attractive salary package between 6K - 8K AED depend in your experience
