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Client Engagement & Digital Executive (F/M)

1.00 to 10.00 Years   Dubai, United Arab Emirates   16 Jun, 2022
Chanel
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

As part of the CHANEL Middle-East & India team and reporting to the Omnichannel Project Manager, your main role will be to support the implementation of digital tools & data mindset to support the client engagement in each country. You will contribute to reinforce the client knowledge & the client engagement in every store (boutiques & wholesale network), mastering data & measuring ROI for every action.CRM

  • Support the implementation of CRM KPIS defined by each business and measure it on a monthly basis, liaising will all the concerned teams for action plan to support boutiques in their achievement
  • Follow & execute the CRM plan based on business strategy: client communication plan, and ROI on the CRM actions
  • Animate CRM communities sharing the upcoming client communication plan, CRM best practices, and tool evolutions
  • Work closely with the team to ensure an omnichannel journey throughout the networks but also throughout the channels
CLIENT INTELLIGENCE & DATAS
  • Provide client?s insights and reports at market/boutique level
  • Implement solution to support database integrity and quality: identification of data discrepancies, consistency in client profiles..consistencies
  • Work closely with business and retails teams to enrich the client database
DIGITAL TOOLS
  • Support all the deployment of clienteling digital tools in store liaising with trainin, operations and IT & their evolution
  • Gather needs from markets and share with Europe for further development upon business request
  • Monitor KPIs & propose booster plan to maximize tools adoption & usage
  • Regularly visit the boutiques CRM ambassadors to stay close from their needs in term of tools, reports
  • Support ad-hoc initiatives from business teams linked to connected experiences or omnichannel digital tools.
YOUR PROFILE
  • Master Excel (advanced formula: MATCH, VLOOPKUP, INDEX, PIVOT, DISTINCT COUNT) & Datas
  • Strong Project & Digital mindset
  • With a retail & client mindset to be able to support the business teams in their daily missions
  • Master Salesforce & Adobe campaign
  • Good understanding of Luxury Business
  • Good communication skills & strong collaboration mindset
  • Innovative & creative spirit: be ready for new challenges and ideas in fast moving markets
English is a must, Arabic and/or French would be an advantage.Position based in Dubai.

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