Client Advisor

Job Description

SummaryDriving sales- Achieves individual and team sales and customer targets, KPIs by effectively using availabledata/systems to better understand own performance and sales opportunities- Collects meaningful customer information throughout the client journey to feed into the CRM system- Effectively uses cross- and upselling techniques to maximize sales opportunities.- Guides and influences the client to make the best possible decision to buy the right product.Client experience- Creates an engaging and emotional client experience, offering best in class service being it in-store oron distance. Hosts the client in line with hospitality guidelines and welcome techniques.- Proactively engages and establishes strong relationships with clients, making the client valued fromthe moment they enter the store- Engages with clients to uncover purchase motivations by asking good questions and listening to clients- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriatesales techniques- Develops local and international client base and seeks to recruit and develop top clients.Product and Customer Knowledge- Using knowledge of Gucci and our products, engages with the clients using storytelling.- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clientstypology in order to come up with the best possible solutions for our clients.- Enhances the clients experience by providing them with useful insights into the local lifestyle trends(Theater, arts, travel, etc)- Combines styling knowledge with the ability to mix-and-match products to best serve the client.Store operations- As got a sound understanding of back of house procedures and operations- Knows how to handle products effectively, manage transactions, payment processes and general storeadministration (eg invoice signing, )- Is aware and executes visual merchandising standards in line with guidelines- Understands how the store operates and how to best contribute to the overall functioning of the store.- Achieves individual and team sales and customer targets, KPIs by effectively using availabledata/systems to better understand own performance and sales opportunities- Collects meaningful customer information throughout the client journey to feed into the CRM system- Effectiely uses cross- and upselling techniques to maximize sales opportunities.- Guides and influences the client to make the best possible decision to buy the right product.Client experience- Creates an engaging and emotional client experience, offering best in class service being it in-store oron distance. Hosts the client in line with hospitality guidelines and welcome techniques.- Proactively engages and establishes strong relationships with clients, making the client valued fromthe moment they enter the store- Engages with clients to uncover purchase motivations by asking good questions and listening to clients- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriatesales techniques- Develops local and international client base and seeks to recruit and develop top clients.Product and Customer Knowledge- Using knowledge of Gucci and our products, engages with the clients using storytelling.- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clientstypology in order to come up with the best possible solutions for our clients.- Enhances the clients experience by providing them with useful insights into the local lifestyle trends(Theater, arts, travel, etc)- Combines styling knowledge with the ability to mix-and-match products to best serve the client.Store operations- As got a sound understanding of back of house procedures and operations- Knows how to handle products effectively, manage transactions, payment processes and general storeadministration (eg invoice signing, )- Is aware and executes visual merchandising standards in line with guidelines- Understands how the store operates and how to best contribute to the overall functioning of the store.Driving sales- Achieves individual and team sales and customer targets, KPIs by effectively using availabledata/systems to better understand own performance and sales opportunities- Collects meaningful customer information throughout the client journey to feed into the CRM system- Effectively uses cross- and upselling techniques to maximize sales opportunities.- Guides and influences the client to make the best possible decision to buy the right product.Client experience- Creates an engaging and emotional client experience, offering best in class service being it in-store oron distance. Hosts the client in line with hospitality guidelines and welcome techniques.- Proactively engages and establishes strong relationships with clients, making the client valued fromthe moment they enter the store- Engages with clients to uncover purchase motivations by asking good questions and listening to clients- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriatesales techniques- Develops local and international client base and seeks to recruit and develop top clients.Product and Customer Knowledge- Using knowledge of Gucci and our products, engages with the clients using storytelling.- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clientstypology in order to come up with the best possible solutions for our clients.- Enhances the clients experience by providing them with useful insights into the local lifestyle trends(Theater, arts, travel, etc)- Combines styling knowledge with the ability to mix-and-match products to best serve the client.Store operations- As got a sound understanding of back of house procedures and operations- Knows how to handle products effectively, manage transactions, payment processes and general storeadministration (eg invoice signing, )- Is aware and executes visual merchandising standards in line with guidelines- Understands how the store operates and how to best contribute to the overall functioning of the store.Job TypeRegularStart Date2023-03-17ScheduleFull timeOrganizationLuxury Goods Gulf LLC

Keyskills :

About Company

Founded in Florence, Italy, in 1921, Gucci is one of the worlds leading luxury brands. Following the Houses centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at www.gucci.com .