Center Director

Job Description

The Mathnasium Center Director is responsible for successfully managing the educational, customer, administrative, sales, and employee aspects of a Mathnasium Learning Center.ÿIn synopsis, they are responsible for the educational success of every student, parent satisfaction and loyalty, lead conversion and sales, as well as the selection, training, and development of employees to fulfill center staffing needs. Center Directors are capable of effectively balancing educational duties, such as administering assessments and diagnosing student learning gaps, administrative duties, such as creating student binders and keeping the center clean, sales duties, such as responding to leads and successfully enrolling customers, and employee development/manager duties, such as proper scheduling and providing on the job training/coaching. Center Directors are passionate about helping students learn math and achieve educational success. Center Directors are also passionate about developing employees into leaders and fostering a collaborative team. Center Directors effectively cultivate talent and delegate tasks and duties properly to team members to ensure the center is running efficiently. The Mathnasium Center Director operates the day-to-day functions of a center and is the highest level of leadership in the center; they assume responsibility for providing service to students and parents, grow enrollments, and effectively lead and manage the center team.Role:

• Center Principles, Educational Experts, & Administrators:
• Run the day-to-day operations and manage all aspects of the center to ensure it runs efficiently
• Assume accountability and responsibility of ensuring every student is properly diagnosed, prescribed an effective Learning Plan, and progresses through their plan to achieve educational success
• Ensure students are receiving exceptional instruction
• Take accountability of students achieving educational success
• Administer assessments, identify student learning gaps, set students up with customized Learning Plans, and facilitate the learning required for students to attain success
• Conduct all the administrative duties of running a math learning center, including managing the scheduling of employees, utilizing center management software, creating binders for students, and ensuring the center is running smoothly
• Relationship Builders, Sales Manager, and Customer Service Executives:
• Successfully sell the Mathnasium program, build relationships with parents and leads, and achieve optimal customer satisfaction
• Build relationships with potential customers, parents, guardians, and students to sell the Mathnasium program and ensure exceptional customer service/satisfaction.
• Take accountability of center enrollment, effectively sell the Mathnasium program, and create additional program value to retain parents/students
• Customer focused in order to overcome obstacles to selling the program, alleviate any issues customer experience, and resolve most customer service complaintsÿ
• Leaders, Motivators, and Talent Managers:
• Screen, hire, train, motivate, and develop employees to effectively staff the center for maximum student engagement and efficiency
• Build trust with team members, establish effective manager-employee relationships, and nurture talent to fulfill center staffing needs
• Inspire, motivate, lead, and develop team members at multiple positions effectively and simultaneously
• Identify talent in team members and develop them professionally and personally
• Business, Office, and Facilities Managers:
• Take accountability of overall center performance, profitability, and success as it relates to lead conversion and enrollments
• Keep track of and monitor center key performance indicators
• Provide insight on creating and achieving strategic center business goals
• Monitor and update the center exterior to attract leads and the center interior to help facilitate a pleasing environment for student instruction and lead conversion

Keyskills :