Cargo Sales Support Executive

Job Description

Job PurposeProvide support to the cargo trade, corporate customers and the Cargo Sales team by providing pro-active and efficient customer and corporate driven service in order to increase the customer account base, achieve revenue targets for Dubai & Northern Emirates and maintain a high standard of service to Emirates SkyCargo customers Job Outline:- Support Senior Cargo Sales Executives in managing their accounts and thus assist them in achieving their assigned individual revenue targets.- Support Senior Cargo Sales Executives by giving personalised attention to major commercial clients and top productive cargo agents by attending to their specific needs and enquiries with the aim of encouraging repeat business- Provide support to the Senior Cargo Sales Executives by visiting all the cargo agents, commercial houses and individual clients and resolving their issues in a timely and accurate manner in order to support operations and to minimise official complaints by the customer.- Provide rate quotes and other related information to all telephone enquiries keeping in mind at all times the conversion of enquiries into firm business to generate additional revenue.- Network with key personnel in all accounts handled by Senior Cargo Sales Executives to promote and offer services of Emirates SkyCargo therefore increasing the customer account base.- Execute account specific marketing and sales strategies in close liaison with the sales team to capture maximum market share within the account and thus position Emirates SkyCargo as the preferred carrier.- Execute agreed strategies to develop identified key revenue generating market segments in close co-ordination with the Senior Cargo Sales Executives thereby creating more avenues of revenue generation through new customers- Consolidate market competitive intelligence through various sources to maintain a leading competitive edge amongst competing carriers and thereby continuing to position Emirates SkyCargo as the preferred carrier.- Process confirmation of bookings from cargo agents on fully booked flights through the allocation system in accordance with the laid down procedure to generate additional revenue. The jobholder is required to monitor the utilisation of the allocation and appraise the Senior Cargo Sales Executive for increasing/decreasing the allocation when the demand exceeds the allocation or vice versa.Qualifications & ExperienceLogistics/Cargo.Other : 5+ YearsDegree or Honours (12+3 or equivalent) : Knowledge/skills Must have completed advanced cargo courses with a recognised airline or IATA Thorough knowledge of reservations system (Sita Fast4/SkyChain) Expert user of Microsoft word, excel, power-point and other PC systems In depth knowledge of world geography Ability to work independently and under pressure Excellent telephone skills Other languages besides English a. Preference for Arabic b. Preference for HindiSalary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).