Captain - Hospitality Service (F&B MICE)

Job Description

Job Purpose:? Deliver quality service, creativity and high level of guest satisfaction to ensure repeated business? Ensure the Product and Services are well executed as per DWTC Standards? To ensure all operating equipment required are readily available in all areas of F & B Operations.? To supervise preparation, service delivery and deal with the guest promptly and efficiently.Core Duties and responsibilites:? Ensure productivity, quality of products/services are delivered to the guest.? To continuously innovate/create new ideas to remain competitive in the market.? To focus on guest needs and deal with them promptly and efficiently.? Ability to attend and proactively engage during guest meetings / site visits? Ability to plan and process the operational requirementsDemonstrate a thorough knowledge of Food and Beverage products and Promotions.? Ensure grooming and hygiene standards are implemented and fully adhered to.? Willingness and ability to Sell or influence others through suggestive selling.? Assess customers' needs and preferences and provide recommendations/suggestionsAbility to work cohesively with fellow colleagues and deliver together? Work in close cooperation with the Production, Stewarding, Fleet and others? To protect all DWTC assets during event within or outside DWTC? To ensure safe handling of all operating equipment during operations? To ensure opening and closing inventory are carried out as per set procedures? To support physically in logistic movement of the event requirementTo attend regular trainings conducted or scheduled by Management or HR? To continuously seek opportunities to develop self and improve knowledge? The ability to conduct regular team briefingsFollow and implement the DWTC Policies and Procedures? Follow Hygiene and Food Safety Procedures? Follow operations guidelines as directed by the Management? Willingness to handle cash transactions as part of overall cashiering duties? Report all financial transaction and sales reports as per set procedures.? To ensure operations checklist are used and served its purpose for a smooth operations? To ensure the cost & quality control measures on day to day operations set by the Hospitality ManagementFormal Education:? High school Diploma or a graduate in any relevant coursesOr? A minimum of 2 or 3 years' experience in in Food and Beverage Operations and Restaurant and Bar in similar size establishmentsWork Experience:? A minimum of 2 or 3 years' experience in in Food and Beverage Operations and? Restaurant and Bar in similar size establishments? Knowledge/Familiarity with Micros POS System is a plus? Basic Hygiene Certificate/HACCP Awareness (Preferably)Skills and Knowledge:? The ideal candidate should have an outgoing and friendly attitude for customer care.? Effective Communication and Interpersonal Skills? Understanding Banqueting / Outlet Food and Beverage Operations? Supervisory and Technical Knowledge? Complaint HandlingSpecial Qualification : Able to read, write and speak in EnglishArabic Speaking is an added advantageTraining:Certificate in Basic Food Hygiene/HACCP (Preferably)Certificate in Customer Service/Care (Preferably)About the benefits:This position offers competitive salary and package which includes: furnished shared accommodation/live out allowance, free transport to and from your place of work, meals during working hours, flight ticket allowance every two years, medical coverage, life & accident insurance and retail and leisure discounts within DWTC.

Keyskills :
Captain - Hospitality Service (F&B MICE)