| Job Location | Dubai, United Arab Emirates |
| Education | Certification / diploma |
| Salary | Not Mentioned |
| Industry | Industrial Production |
| Functional Area | Not Mentioned |
Customer:? Answers inbound calls with the same courteous and professional telephone manner.? Confidently provides solutions to customer queries or complaints and will resolve issuesescalated by Call Centre Agents.Service:? Strives to provide a consistent sincere customer service through active listening andunderstanding.? Places customer order and accurately inputs orders in the Caf‚ till system, adhering toprocedures and service policies.? Coordinates with the cafe team to send products or provide services on time to customers,routing calls to an appropriate resource.? Follows up with customer?s queries ensuring they provide timely responses by telephoneand/or email.Product knowledge and Selling? To have full knowledge of local geography/ operating areas, all menu and beverage items,ingredients and preparation methods. And keep abreast with new Bateel products andservices, participating in training where necessary.? Can confidently discuss menu items with the customers, and assist with guest?s queries in aninformative and helpful way.? Uses product knowledge to suggest additional and/or alternatives that meet customer?sneeds wherever possible.? Proactively seeks information about the products, recipes and other food and beveragesbeing served in the Caf‚. This includes where applicable, Bateel retail products.Team? Supervise performance, providing on the job constructive feedback to colleagues thatfurther assists in their continuous improvement.? In the absence of the Caf‚ management, conducts team briefings with all team membersto ensure colleagues are informed and up to date with management communications.? Monitors staff schedules (including holiday, overtime and sickness) and ensures properstaffing arranging cover where necessary.Administration?? To monitor queue and track inbound calls and keep agents aware of inbound calls, callswaiting, abandonment rate, etc.? Analyse trends in calls through effective reporting and is able to troubleshoot issues.
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