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Call Centre Officer

1.00 to 10.00 Years   Dubai, United Arab Emirates   06 Jun, 2023
DNA Recruitment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelemarketing; Pharmacies; Pharmaceutical Manufacturing
Functional AreaNot Mentioned

Job Description

In a world where virtual communication is significant in our work, your mission will be to implement a new client relationship and route to market through the call center. This new role will provide services and allow our pharmacy clients to develop their dermo-cosmetic sales.RESPONSIBILITIES:Call Planning

  • Prepare monthly call plan and update it when needed; To go through the list of scattered pharmacies, plan to visit them and put them in the proper category
  • Reporting the effective number of calls and call results
  • Being responsive on the call center to requests of each customer
  • Follow scripted sales calls and update them when needed
  • Keeping pharmacy database up to date
  • Help the Call center manager work on accounts classification and keep it updated;
  • Handle customers inquiry
  • Handle customer surveys
  • Support product knowledge, and participate to implement pharma-game
Sell-in
  • Call customers on a daily basis to promote and sell the company?s products; Based on a daily defined plan by the manager through the CRM system to call at least 30 to 400 POS
  • Increase sell-in of scatted pharmacies: make sure that sales to each POS are based on potentiality, do not over stock and manage expiry
  • Respect the payment terms that are defined by the manager
  • Meet the targets on a monthly basis
  • Follow-up visits to major customers to keep relationships and monitor displays
Sell-out
  • Increase the Sell-out with the help of retail marketing usage of the proper tools and packages and wrapped offers needed
  • Coordinate with mystery shoppers to evaluate the sell-out potentiality
  • Build a good relationship with clients
  • Carrying out activities in scattered pharmacies to boost sales
  • Support product knowledge to scattered pharmacies
  • Improve and suggest commercial condition focus on Retail sell out the impact
  • Collaborate to define yearly marketing campaigns with the retail marketing department
  • Implement staff incentives if applicable
Operational Functions
  • Keep Pharmacy classification up to date
  • Define the number of calls and call objectives
  • Coordinate with Merchandising team to implement visibility where applicable
  • Coordinate with the admin team for PO issuance, order processing, and delivery
Do proper training in selling skills and product knowledge online and offline

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