| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Manage the call center activities in all store?s coordination with delivery / operation manager Lead all communication with Aggregators regarding (Campaigns, offers, Menu changes, Customer issues)Support all the Call center staff when needed in their daily duties (Taking calls, punching orders, Resolve customer complaints and escalations)Review Customer reviews through social media and aggregators platform and resolve itContinuous coaching for call center staff to enhance their skills and knowledge, keep them updated with all changes related to the knowledge and operations Provide the management with daily reports showing yearly transactions progression (Year Vs Year)Implement new processes in the Call center to enhance the level of serviceMonitor & supervise the implementation of the call center plans in coordination with operation manager, to maintain the highest standard of performance and products
Keyskills :
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