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Call Centre Agent

1.00 to 10.00 Years   Dubai, United Arab Emirates   19 Sep, 2022
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Call Centre Agent - Saudi Nationals onlyKey Responsibilities & Accountabilities (may perform other duties as requested, not specifically addressed in this document)

  • Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
  • Understanding and striving to meet call center metrics while providing excellent customer service.
  • Follow communication ?scripts? when handling different topics. Reviewing customer accounts and transactions while resolving issues Giving detailed explanations of services.

Keyskills :

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