| Job Location | Dubai, United Arab Emirates |
| Education | High School & Equivalent; Higher Secondary School & Equivalent; Diploma; Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
We are hiring a proactive and experienced Call Center Team Leader with prior UAE experience to supervise our customer service team and ensure high performance.Key Responsibilities:Lead and supervise a team of call center agentsMonitor team performance and ensure KPIs are metHandle escalated customer queries and complaintsPrepare performance reports and suggest improvementsTrain and motivate team membersEnsure excellent service delivery and customer satisfactionCoordinate with other departments to support operations Company Profile Smart Global Domestic Workers Services providing services under the direction of Ministry of Human Resources and Emiratisation
Keyskills :
Team Supervision / KPI Monitoring / Customer Service / CRM Systems / Communication / Problem-Solving / Leadership / UAE Call Center Experience
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