As a Call Center Team Leader, you will be responsible for supervising and guiding a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.
Supervise and guide a team of customer service representatives, ensuring they achieve performance targets and provide top-notch service to customers.
Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
Manage complex customer issues and escalations, utilizing problem-solving skills to achieve favorable outcomes for all parties involved.
Manage and support a team of call center representatives, ensuring they achieve their performance metrics and deliver exceptional customer experiences.
Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
Coordinate with various stakeholders to devise and execute plans that align call center operations with broader organizational goals.
