| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center SupervisorJob Location : Dubai, UAEKey Responsibilities:•Supervise and manage the call center team, ensuring effective handling of inbound and outbound calls.•Ensure patients receive accurate information about hospital services, appointments, and inquiries in both Arabic and English.•Monitor call quality, response times, and service levels, ensuring KPIs are consistently met.•Provide training, coaching, and performance feedback to call center agents.•Handle escalated patient queries or complaints with professionalism and empathy.•Coordinate with different hospital departments to ensure seamless patient communication.•Prepare daily, weekly, and monthly reports on call center performance and recommend improvements.•Support the implementation of new systems, processes, and service enhancements.Qualifications & Requirements:•Bachelors degree in Business Administration, Healthcare Management, or related field (preferred).•Minimum 3–5 years experience in a call center environment, with at least 1–2 years in a supervisory role (preferably in healthcare or hospitality).•Native-level fluency in Arabic and strong command of English (spoken and written).•Strong leadership, problem-solving, and conflict-resolution skills.•Excellent communication, interpersonal, and customer service skills.•Proficiency in call center systems, MS Office, and reporting tools.•Ability to work in a fast-paced environment with a patient-first approach.
Keyskills :
call center systems MS Office and reporting tools
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