| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center OfficerJob Location : Dubai, UAEResponsibilities:•Provide accurate information to third-party customers regarding credit card inquiries, authorizations, and transaction details.•Handle 70-80 inbound and outbound calls per shift, resolving queries within the turnaround time (TAT).•Follow unit rules, procedures, and SLA to ensure smooth workflow and high-quality service delivery.•Adhere to compliance standards for third-party customers & merchants.Requirements:•Excellent communication and problem-solving skills.•Ability to manage high call volumes while delivering exceptional service.•Previous experience in customer service, preferably in banking or financial services.
Keyskills :
Customer service excellence Effective communication Multitasking and time management
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