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Call Center Officer

3.00 to 5.00 Years   Dubai, United Arab Emirates   03 Mar, 2022
Canadian University Dubai
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelors degree / higher diploma
SalaryNot Mentioned
IndustryPrimary, Prep, & Secondary School
Functional AreaNot Mentioned

Job Description

JOB PURPOSE:Providing a world-class student experience in all transactions, voice & non-voice,inbound and outboundJOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS:The Call center Officer duties include, but are not limited to, the following:

  • Managing administration, communicating, and coordinating with internal departments.
  • Strong communication, both written and verbal.
  • C2 English level (EUCE) benchmark. C1 is a second option. (Attached)
  • Bilingual English and Arabic.
  • Selling/teleselling/tele marketing skills is a plus.
  • Exceptional handling skills.
  • English typing speed (50 words/minute).
  • 2 years Non-voice contact centre experience and 1 year in voice.
  • Ability to work on shift basis and rotational days off.
  • Great active listening skills.
  • Exceptional interpersonal and rapport building skills.
  • A patient and empathetic attitude.
  • Strong time management and organizational skills.
  • Adaptability and flexibility.
  • Comfortable working in fast-paced environment.
  • Educational industry background is a plus.
  • Dubai residents is a plus.

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