| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center ManagerJob Location : Dubai, UAEKey Responsibilities:•Manage and oversee the daily operations of the call centre team, ensuring prompt and professional handling of all customer inquiries.•Develop and implement standard operating procedures (SOPs) to enhance service quality and operational efficiency.•Monitor key performance indicators (KPIs), service levels, and customer satisfaction metrics, and initiate continuous improvement actions.•Train, mentor, and motivate team members to deliver exceptional customer service and achieve performance targets.•Collaborate with internal departments such as E-commerce, Logistics, and Retail Operations to ensure seamless customer support.•Handle escalations effectively and ensure timely resolution of customer complaints.•Prepare regular reports on call centre performance, trends, and improvement initiatives.•Leverage technology, CRM tools, and analytics to optimize processes and improve customer engagement.Qualifications & Requirements:•Bachelors degree in Business Administration, Management, or a related field.•Minimum 5–7 years of experience in a call centre leadership role, preferably in retail, healthcare, or pharmacy sectors.•Proven experience managing large teams in a fast-paced environment.•Excellent communication, leadership, and problem-solving skills.
Keyskills :
managing large teams in a fast-paced environment
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