| Job Location | Dubai, United Arab Emirates |
| Education | Graduate;PostGraduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Call Center ManagerJob Location : UAEKey Accountabilities:?Monitor and control Call Center staff, ensuring they maintain effective customer care skills and provide customers with accurate information.?Ensuring agents understand and comply with all call center objectives, performance standards, and policies.?Ensure the customer handling time is short, i.e. proper information is provided without delay.?Resolve customer complaints effectively and in a timely manner to provide a high level of customer satisfaction and to maintain good relations.?Ensure that the staff is following company procedures and regulations properly.?Propose and implement steps to improve the Call Center staffs performance and evaluate the staff as required.?Set KPIs & formulate policies & procedures for the Call Center Review and recommend the files produced for closing, such as the customers that have already passed.?Prepare absence, sick leave report and shift roster.?Coordinate with Human Resources Department regarding new appointments, performance appraisals, leave adjustments and overtime payments.
Keyskills :
CallCenterexperience
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