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Call Center Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   04 Jan, 2023
Villa Elegance Real Estate LLC
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

We are looking for a skilled Call Center Manager for the Real Estate sphere to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.An excellent Call Center Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the ?big picture? and make improvements. As a call center manager, you must also have excellent customer service, sales and communication skills.The goal is to do everything possible to attain goals and achieve great results for our company.

  • Gender: Male/Female
  • Experience: 1-2 years (Preferred)
  • Language: English, Russian, Ukrainian, Arabian, Hindi, Chinese (Required)
  • Monthly salary package: 2000-5500 AED (depending upon the experience)
  • Other variables: Earn up to 25% of sales commission
  • Location: 51 Tower (Office 904) - Business Bay ? Dubai ? UAE
  • Organization: Villa Elegance Real Estate LLC
  • Joining time: Immediate
Responsibilities:
  • Develop objectives for the call center?s day-to-day activities.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
  • Assume responsibility of budgeting and tracking expenses.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Monitor and improve ordering, telephone handling and other procedures.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.).
  • Prepare reports for different departments or upper management.

Keyskills :

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