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CALL CENTER EXECUTIVE / CUSTOMER SERVICE REPRESNTATIVE (FEMALE ONLY)

1.00 to 10.00 Years   Dubai, United Arab Emirates   08 Jul, 2023
Star Services
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

  • Handle inbound calls and resolve queries.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Identify and assess customers needs to achieve satisfaction.
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customers complaint
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers

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