| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services; Internet & E-commerce |
| Functional Area | Not Mentioned |
Customer relationship and escalation management with ownership from time of incident till closure.Connection point between customers and other departments (Product Support Management, Project management, Professional Services etc.)Supporting customers in the use of our company software.As part of the support team, perform technical troubleshooting and data analysis to determine root causes of software problems. Provide solutions or action plans for customers that resolve the issue.Document internal and external correspondence for incident resolution including solutions, procedures and standards.Develop and maintain proficiency in the software solutions, solution methodologies, and core technologies.Respond to support calls received on the Toll-Free number.Respond to email queries on the support mailbox.Log tickets in the CRM for the calls & emails.
Keyskills :
E procurement Bid Support XML Software Customer Service Technical Support
© 2023 HireeJobsGulf All Rights Reserved
