Call Center Agent Arabic Speaker

1.00 to 3.00 Years Dubai, United Arab Emirates 20 Jul, 2024

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	$1,000 - $1,500
Industry	Call Centers & Customer Care Outsourcing; Business Support Services; Distribution, Supply Chain & Logistics
Functional Area	Not Mentioned

Your working profile:

Good communication skills in Arabic and English is a must
Adept at establishing effective relationships with colleagues, customers, clients and stakeholders
Ability work to deadlines
Ability to work on own initiative and be responsible in doing so
Previous experience at the customer service filed min 2 years
A good command of English and Arabic

Agent duties will include but are not limited to:

Answer incoming / outbound calls and respond to customer?s emails
Customer complaint management and resolution through brand knowledge, research on available resources and applicable software
Identify and escalate issues to team leaders / supervisor
Provide product and service information to customers
Process orders, forms, and applications as needed
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up consumer calls where necessary
Upsell products and services
Complete call logs and ad hoc reports as requested by management including the opening and closing shift reports
Answer emails and tickets opened by consumer through Care Center email or website.
Other duties as assigned by team leader / supervisor

Keyskills :

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