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Call Center Agent | Al Futtaim Automotive | Customer Engagement

1.00 to 10.00 Years   Dubai , United Arab Emirates   06 Apr, 2023
Al-Futtaim
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

Job Requisition ID: 154029 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role Al-Futtaim Automotive is looking for UAE Nationals Call Canter Agents to join the Automotive Frontline Traineeship Programme. Upon selection, you will attend an extensive 3 weeks program, which includes training within the domain of Work-Readiness, Sales, Customer service and Systems. Upon successful completion of the program, you will be assigned to the state-of-the-art automotive company to build your career and contribute to Al-Futtaim Group success. What you will do

  • To deal with enquiries by using different channels, phone and emails. Got the Accurate Information right
  • to the customer.
  • Generate business value in the form of Sales and after sales opportunities
  • Deliver a seamless and efficient interaction for every customer
Required skills to be successful
  • Able to communicate effectively
  • Customer service experience will be an added advantage
  • Good knowledge in MS Office especially MS Excel
  • UAE National with family book
About the team The role will report to the Customer Engagement Center Manager and you will be working in a busy workshop environment. What equips you for the role
  • Proficiency with computers and strong typing skills.
  • Ability to speak multiple languages - bilingual (Arabic/ English)
  • Ability to deal with customers
  • Capability to work under pressure - able to withstand high levels of stress
  • Well organized and able to multi task and handle multiple stakeholder requirements
  • Demonstrated Fairness, Honesty and Transparency in every Interaction with our Customers.
About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.

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