| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : Dubai, UAEMain Responsibilities:•Technical Support: Providing information and support services addressing IT-related queries.•Ticket Management: Strictly following the SLA for technical issues and updating the ticket status in internal and partner portals.•Call Monitoring: Monitoring and tracking call status to ensure technical support teams respond to tickets within SLA.•Customer Complaints: Attending to customer complaints as a high priority in coordination with the Senior Agent or manager.•Call Routing: Routing inbound calls to appropriate resources.•Product Information: Guiding and informing customers about new products, services, and policies.•Order Processing: Processing orders, forms, and applications requested by customers.•Account Updates: Reviewing customer accounts and providing updates on billing, shipping, warranties, and other account items.•Documentation: Documenting all call information and generating reports to analyze call status and issues in coordination with the Senior Agent or manager.•Staying Updated: Staying updated with the latest technology and secure tools.Requirements:•Bachelors or technical degree in Business Administration or related field.•At least 1-2 years of relevant experience.
Keyskills :
call center experience
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