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Call Center Agent

1.00 to 10.00 Years   Dubai, United Arab Emirates   30 Jul, 2024
ALI & SONS CO LLC
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor; Automotive Manufacture; Automotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.Job Responsibilities:

  • Assist customers with questions and resolve issues related to products or services.
  • Provide comprehensive support from inquiry to resolution, ensuring customer satisfaction.
  • Gather customer information through phone calls, interviews, and verification processes.
  • Assess customer eligibility by comparing information with requirements.
  • Handle escalations from dissatisfied customers with patience and professionalism.
  • Contribute to sales and organizational goals by achieving related targets.
  • Inform customers about procedures, answer their questions, and provide necessary details.
  • Keep updated on new product information.
  • Conduct post-service satisfaction surveys (SSS) and post-delivery satisfaction surveys (PDSS).
  • Follow up on customer complaints with the relevant team.
  • Perform data cleansing tasks.
  • Make outbound calls for campaigns, feedback, and follow-ups.
  • Support marketing campaigns and events by collecting customer data.

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