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Call Center Agent

1.00 to 10.00 Years   Dubai, United Arab Emirates   29 Jun, 2022
Alert International
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Do you have excellent communication skills? Then we are looking for you! For our client in Kuwait are we looking for a call center agent. Our client is a privately owned medical center in Kuwait, with a focus on aesthetic healthcare. They have the largest ENT unit in Kuwait, with patients coming to them for their most famous rhinoplasty procedure.what we offerYour salary is a tax free all-inclusive salary! You will be employed by our client for 2 to 3 years. Next to a direct employment, our client offers healthcare coverage and leave and benefits as per Kuwait Labor Law.DescriptionOur client is looking to hire multiple Call Center Agents, who will be liaising between their medical clinic and its current and potential clients. The perfect candidate for this role will accept ownership for effectively solving clients issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

  • Manage inbound and outbound calls in a timely manner;
  • Follow communication scripts when handling different topics;
  • Identify clients needs, clarify information, research every issue and provide solutions and/or alternatives;
  • Seize opportunities to upsell products when they arise;
  • Build sustainable relationships and engage clients by going the extra mile;
  • Keep records of all conversations in CRM system in a comprehensible way;
  • Meet personal/team qualitative and quantitative targets.

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