Caf? Manager

Job Description

FOUNDERS? BACKGROUNDWe are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.ORGANIZATIONAL DESCRIPTIONOliOli creates experiences that enable creative, open-ended, curious and non-judgmental play for children aged 0-9. OliOli consists of 10 exhibit zones (each containing interactive, hands-on, open-ended, thought-provoking activities.)Each zone has been designed to create experiences where children can:a. Use their hands to become better problem solversb. Feel emotionally safe (through no judgment) and are able to take risks in ?low stakes? environment to understand the consequences of their choices/actionsc. Use technology in a responsible, measured and augmentative mannerd. Gain fascination with STEAM curricula and concepts in a holistic, informal mannere. Develop their self-regulation and emotional intelligenceEmbedded in the community it serves, OliOli will be a hub for issues relevant to all parents and be a rejuvenating destination for parents.POSITION OVERVIEWCaf? manager ensures that the caf? operates efficiently and profitably, as well as maintaining high standards of food, service, health and safety.Ensure policies, guidelines and procedures are consistently met. Develop the entire service team to achieve excellence by displaying the team?s potential for growth.KEY DUTIES & RESPONSIBILITIESCustomer & Economics:? Taking responsibility for the business performance of the caf?.? Handling the F&B part of the Birthday Party business to perfection, both in terms of customer satisfaction and profitability.? Analyzing and planning caf? sales performance, targets and profitability.? Organizing marketing activities, such as promotional events and discount schemes.? Cost control measures are met.? Promoting the highest possible service standards.? Achievement of customer satisfaction at all times.? Preparing reports at the end of the shift/week, including staff control, food control and sales.? Creating and executing plans for caf? revenue, profit and staff development.? Setting budgets and/or agreeing them with senior management.? Planning and coordinating menus.? Handling customer enquiries and complaints? Meeting & greeting customers and advising them on the menu choices.? Problem solving? Handling administration and paperwork? Liaising with customers, employees, suppliers, licensing authorities, sales representatives etc.? Organize workshops / live demos/ cooking classes on regular basisProducts and Standards:? Coordinating with all respective food suppliers for the menu planning and selection.? Identify and estimate quantities of foods, beverages, and packaged goods to be ordered on a daily basis.? Consistent application of the Service of Sequence? Ensuring that SOP?s are being followed.? Ensure best practices in training? Ensure Loss Prevention / Reduction in Wastes? Ensuring production and expiry dates are stated and followed as per law.? Evaluates customer feedback and comments on the products.? Monitoring that FOH standards are being met.? Ensuring policies & procedures are being carried over.? Evaluate health and safety practices against standards.? Processes & Stock:o Maintaining high standards of quality control, hygiene, health and safety.o Checking stock positioning.o Preparing cash drawers and providing petty cash as required.o Helping in any area of the cafe when circumstances dictate.o Ensuring compliance with licensing, hygiene and health and safety legislation/guidelineso Record information about inventory and health practices.o Handle food, utensils, and bookkeeping materials.? Ensure all caf? equipment is always maintained in top notch condition and serviced as per service schedule.People Management:? Coordinating the entire operation of the cafe during scheduled shifts.? Managing staff and providing them with feedback.? Ensuring that all employees adhere to the companys uniform standards.? Recruiting, training and motivating staff.? Organizing and supervising the shifts of FOH, waiting and cleaning staff.? Preparing and presenting staff reports.? Coordinate the work and activities of staff.? Conduct appraisals? Effective delegation and appointment of tasks? Perform administrative activities such as scheduling, budgeting, and payroll.? Maintaining confidentiality as per company policies.? Professionally relays information within the organization.? Shares information within respective levels.Supplier Management:? Maintains excellent supplier relations with all the different suppliers:

• o Caf? food supplier
• o Birthday party food supplier
• o Juice supplier
• o Water suppliers
• o Coffee supplier
• o Filter water supplier

? Ensure communication with each supplier is only done in writing via email and a record of each communication is always saved.? Ensure POs are released no later than 4pm of each day for the following day?s orders.? Ensure perfect filling and recording of each PO sent to each supplier.? Ensure perfect filling and recording of each signed Delivery Note presented by each supplier.? Ensure timely payments are released by finance to each supplier as per the stipulated payment terms in the contract.? Conduct regular brainstorm sessions with supplier for new product options for the menu, to increase variety and profitability.? Negotiate best prices in interest of OliOli with flexible payment terms.? Constantly search for new supplier options for each different item/s, which can help in improving menu variety, taste and profitability.Job Types: Full-time, Permanent

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