Business Solutions & Operations Manager - Skywards (3 Years Fixed Term Contract)

Job Description

Job PurposeEmirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world.The programme has extensively invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints.In order to support its ambitious growth, we have embarked upon an journey to replace the in-house Loyalty platform to a new state- of- the -art vendor hosted platform. A time bound project that warrants an experienced team across various business roles in Skywards to partner with Internal IT, vendor and stakeholders to successfully launch this across an established, diverse and multi-faceted organization.The Business Solutions & Operational Manager will manage, prioritise, and deliver key initiatives aligned to the departments strategy. This role will be responsible for monitoring and proactively driving foundational improvments on the Loyalty Platform and also managing the business support and operations team to ensure Skywards business continuity. Additionally, the Business Solitions & Operational Manager will design, develop and scale the Skywards Infinity platform that will connect local members in strategic markets to local lifestyle partners, across a number of verticals. The platform will provide members with an opportunity to earn and burn everyday in a seamless way, and will provide the partners with an effective channel to engage with members. This role will work in close collaboration with the Partnerships Team to ensure platform meets the requirements of the business development and partnerships strategy.Job Outline:1. Responsible for the end-to-end delivery and management of key strategic projects and initiatives.2. Collaborate with department Heads, IT and supplier partners to ensure successful implementation of Skywards initiatives in line with the departments future direction and strategy, ensuring optimal return on technology investments.3. Innovate, identify, and recommend industry best practices with regards to automated business processes as well as proactively seek, validate, and collate the current & future process/ technology needs of Skywards, resulting in improved efficiency, cost reduction and customer experience.4. Manage programme budgets, control costs and implement solutions to ensure the programme delivers within set commercial objectives and adheres to security and privacy compliance requirements. Monitor internal performance measures to ensure programme deliverables are on track5. Support the portfolio management and project governance of a broad range of initiatives6. Ensure prioritisation, cross-functional bridging, and visibility of Skywards initiatives through strong stakeholder management and communication. within the Skywards department and the wider Emirates organisation.7. Manage and coach a team of delivery leads to ensure on-time and within budget delivery of all strategic initiatives in line with agreed objectives and requirements.8. Champion collaboration, technology enabled innovation, and Skywards participation in Emirates activities around core business transformation and innovation.9. Manage the business support and operations team to ensure Skywards business continuity.Qualifications & ExperienceQualifications:- Degree or Honors ( 12+3 or equivalent) Qualification and exposure to IT or Project Management preferred.Experience- 8+ years experience in the travel industry with at least 5 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme in any domain).- 5+yrs in using Agile Project Management methodologies for delivering projects & initiatives.Knowledge/skills:- Experience in delivering complex/cross functional projects.- Excellent stakeholder and vendor management.- Cross functional work experience, leading through influence.- Ability to develop business cases, and a good understanding of ROI and other key performance metrics.- Excellent written and spoken English.- Experience in using complex data sets to derive commercial insights and improve revenue performance in a loyalty or commercial role.Additional Skills Desired:- Experience working with B2C digital solutions, be it marketing, financial payments solutions, decentralized financial technologies, etc.Salary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).