Business Development Controller - UAE Nationals Only

Job Description

Job PurposeContinuously identify, review and implement business process improvements, policies and procedures across the assigned business area to achieve the strategic and operational objectives. Effectively deliver on all project Key Performance Indicators (KPIs) and various efficiency measures as required. Job Outline:- Ensure continuous improvements in the level of the customer satisfaction for the business by carrying out qualitative research by benchmarking best practice prevalent in other similar d ground handling organizations. Provide innovation solutions by researching best practices for various business functions- Hold frequent process and efficiency reviews across the team and collate information, suggestions and ideas. Ensure that any issues highlighted by the team are resolved or escalated, with proactive suggestions- Liaise with external and internal stakeholders, ensuring effective communication and influencing in order to achieve the required results.- Responsible for any communication and broadcast messages from the department to wider group and liaise with respective department like CCM&B, market research as relevant to ensure timely and accurate releases of all facilities updates.- Ensure that relevant reports are provided and that timely and accurate information is provided to support operational decisions- Work with the management in setting up systems to evaluate business unit performance against KPIs. Work with operational units across the business to identify areas of weak performance and support line managers in the design of performance improvement plans. Leverage the learnings from areas of high performance to suit other operating sections within the business- Ensure benefits from every improvement program are fully maximized and that all business improvement objectives are achieved in relation to financial and qualitative deliverables- Stay abreast of new developments in business process improvement methodology and best practices in the ground handling industry, including learning from other market leaders in the industryQualifications & ExperienceBusiness Development and Process Improvement: 5+ Years Degree or Honours (12+3 or equivalent) : Experience in Business Improvement concepts, communication plans, Business Process and Business planning and performance measurement.Knowledge/skills:Working knowledge of business improvement principles and toolsMust have good communications skills (oral, written and visual representations), for effective conveyance of recommendations and ideas.Must be resourceful and possess inter-personal skills.Well-developed written skills in relation to report, policy, process and procedure documentationGood working knowledge in the area of data and message communicationsExcellent communication and presentation skills.Salary & BenefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).