| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
?˙˙˙˙˙˙˙˙˙˙˙˙˙Provide technical support by phone and email to solve incidents and problems.?˙˙˙˙˙˙˙˙˙˙˙˙˙Meet the agreed SLAs in relation to incidents assigned to own groups and drive faster resolution through effective coordination with serval resolver teams.?˙˙˙˙˙˙˙˙˙˙˙˙˙Perform local administration and operations functions as appropriate in accordance with standards, policies, and procedures.?˙˙˙˙˙˙˙˙˙˙˙˙˙Assist with and/or create process documentation for various internal operations processes.?˙˙˙˙˙˙˙˙˙˙˙˙˙Create and maintain knowledge base article content.?˙˙˙˙˙˙˙Resolve technical problems with local Area Networks (LAN), Wide Area Networks (WAN), and other system.?˙˙˙˙˙˙˙˙˙˙˙˙˙Follow up with customers to ensure issue has been resolved.?˙˙˙˙˙˙˙˙˙˙˙˙˙Run reports to determine malfunctions that continue to occur.?˙˙˙˙˙˙˙˙˙˙˙˙˙Run diagnostic programs to resolve problems.?˙˙˙˙˙˙˙˙˙˙˙˙˙Walk customer through problem solving process
Keyskills :
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