Support the General Manager with market insights, analyse KPIs, develop strategies for sales and product performance, and prepare detailed business reports, manage budgets, forecasts, and cost control measures.
Oversee all studios operations, enforce policies, supervise cleanliness, stock supply & product availability, drive improvements in operational KPIs.
Lead by example, support the team in challenging situations, coach for KPI achievement, and ensure exceptional client satisfaction through direct engagement and feedback analysis, resolve any issue on spot.
Inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies and plans to boost performance and drive revenue.
Motivate and develop the team through coaching and training, manage performance, and ensure effective recruitment and succession planning in collaboration with HR.
