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Branch Manager- Dubai Festival City | Automall | Dubai

5.00 to 0.00 Years   Dubai, United Arab Emirates   10 Nov, 2020
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job Purpose:?Manage the sales functions for the assigned specific portfolio by executing sales strategies. Ensure that the sales team adheres to the company mission, vision and values by monitoring the application of standard operating procedures. Responsible for the achievement of the specific portfolio goals by directing sales teams to achieve targets as required by the Branch management.?

  • Supervises daily performance of Sales team by following up on vehicle sales achievements and taking part in non-regular transactions during peak season to ensure the required sales target is achieved.
  • Manage sales teams to achieve pre-determined operational targets by providing and analysing business plans to meet operation targets determined by the centre management.
  • Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
  • Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members
  • Coach sales team members to deliver a consistent standard of Customer Care, while taking actions to develop individuals for future growth within the organization
  • Responsible for the clear and effective cascade and implementation of Marketing Campaigns and strategies to Sales Team.
  • Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
  • Supervises the sales team activities to ensure that all activities are carried out as per the company?s policies and procedures through effective communication and monitoring.
  • Initiate dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities through regular meetings.
  • Meet with the Sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
  • Address customer complaints that require support to the Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets.
  • Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business
  • Provide sales performance report to NSM by consolidating weekly, monthly and yearly sales performance vs. target for review and appropriate action of the management
  • Act as radar for Marketing department and provide customer and market feedback on products and competitive activity
  • Manage priorities and target achievement by ensuring clear and open lines of communication between Sales and Back Office teams, including Stock Yard and Accountants.
  • Continuously monitor and analyse sales achievements by carrying out branch sales and marketing campaigns, assisting eMM & cMM activities as well as adjustment to business strategies to achieve sales targets

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