Bilingual (ENG & FRE) Customer Relations Associate - Remote

Job Description

Virtually Hiring Today Bilingual (ENG & FRE) Customer Relations Associate - Remote We provide excellent training and life-long skills to set you up not just for a job, but a career... - May collect, use and disclose any information including personal information and sensitive information I submit through this website or through other means, including later in the application process or after hire (Personal Information) for the purpose of determining my eligibility for employment, contacting me regarding future job opportunities, managingan employment relationship, if any, between me and HGS, and/or to perform data analytics. - May disclose my Personal Information with its clients where there is a business need to do so and with third party vendors who provide services in support of the employment relationship and/or that provide data analytics services under contract with HGS. - May disclose my Personal Information with its clients where there is a business need to do so and with third party vendors who provide services in support of the employment relationship and/or that provide data analytics services under contract with HGS - May use and disclose my Personal Information where required by law, including to law enforcement or as required in the course of investigations and litigation and - Because HGS and its clients are international companies, they may transfer and process my Personal Information outside of the country I live in, including to a country that has less privacy protection than the one I live in. I understand that in the regular course of its businessHGS may monitor or record phone conversations made or received by their employees or agents, which may include phone calls to or from me.Similarly, HGS may monitor and record email, mobile phone text messages or conversations on their websites between me and their employees or agents. By selecting ?I Accept?below, I expressly consent and agree that: * HGS may record and/or monitor phone calls, email, mobile text messages or conversations on their websites between me and their employees or agents * HGS may contact me for purposes of the application process or the employment relationship by calling or sending mobile text messages and/or emails to the telephone number(s) and/or email address(es) that: (i)I provide to HGS in my application (including my mobile phone), (ii) I provide to HGSat a later date, and/or (iii) HGS is allowed by law to use to contact me * These calls, emails or text messages may be sent using automatic dialing equipment and/or include prerecorded messages * I may be charged by my service provider for these calls, mobile text messages or emails received on my phone in accordance with my service plan between me and my telephone provider * These calls, emails and/or mobile text messages are not considered to be ?unsolicited?calls, emails or text messages for purposes of applicable lawand * Except to the extent prohibited by applicable law, other communications, including, but not limited to Internet, mail, non-mobile email and fax or telecopier messages may be sent to me. To the extent I do not consent toHGS and/or its clients using, disclosing or transferring my Personal Information as set forth above or to the extent that I do not consent to HGS contacting me as set forth above, I understand that I should not submit my information and that HGS may not be able to process my job application. I also understand that if I wish to update my application, deactivate my application or unsubscribe from any future job opportunity telephone call, email or mobile text message from HGS, I can do so by contactingHGS atemail address. I certify that all information provided in this application, and in my resume, curriculum vitae or other documentation as well as information provided through other means to HGS, is true and complete. I understand that any misrepresentation, falsification or omission of information may disqualify me from further consideration of employment, and may result in my dismissal if discovered at a later date. I authorize HGS to investigate any and all statements made herein. I authorize any person, school, former employer, and any other organization, whether or not listed herein, to provide relevant information and opinions that may be useful in making a hiring decision. I release such persons and organizations from any and all liability that may result from providing such information. By selecting I Accept below, I certify that I have read, understand and agree to the foregoing, and, to the best of my knowledge and belief, the information that I provide is true and correct.Votre impact: En tant qu?associ‚ en relations avec la clientle, vous aurez la capacit‚ de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journ‚e des gens! Nous vous formerons pour tre un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une experience client incroyable. Vous r‚pondrez, en anglais et en franais, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, r‚pondrez aux pr‚occupations, prendrez les paiements et exercerez l?intelligence ‚motionnelle pour am‚liorer l?experience client! ? Communiquer avec les clients par le biais d?appels entrants reli‚es la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise niveau / r‚trogradation des services ? Identifier les besoins des clients grce une ‚coute active pour r‚pondre aux questions, aider au d‚pannage ou faire des recommandations de produits en fonction des besoins des clients ? Adoptez une approche consultative avec les clients qui rencontrent des problmes avec leur service en s?appropriant du problme et de la resolution ? Utiliser plusieurs systmes informatiques pour rechercher des produits, des services, des problmes communs et des solutions offertes ? Documenter les besoins, les interactions et les r‚sultats des clients dans l?outil ou le systme appropri‚, y compris la creation de demandes suppl‚mentaires si les problmes ne peuvent pas tre r‚solus en temps reel ? Cr‚er un facteur WOW dans chaque interaction grce des comp‚tences de communication exceptionnelles, en s?appropriant de l?interaction et de la rapidit‚ du service ? S‚ances de coaching 1:1 r‚gulires avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance cl‚s Benefits of working with HGS include:HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world?s leading brands, HGS is the perfect place to build your future! Plus, working with HGS comes with benefits like: $16 hourly and overtime opportunities Bonus potential Best in class medical, dental, vision benefits Refer-A-Friend bonuses Employee assistance programs Flexible Schedule Options Career advancement in a fast-growing organization People focused environment where you?ll make lifetime connections and friendships What we are looking for: Requirements: At least 18 years of age or older Must be fluent in English and French both spoken and written. Flexibility to work various shifts within our hours of operations - 7:00am to 12:00am EST Monday to Sunday Possess good working knowledge with computers and computer applications Possess good attention to detail, adaptable and dependable Possess individual integrity, enjoy cooperation and achievement and have concern for others Ability to work independently in a virtual environment where you work remotely with coworkers and superviso

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