Achieves bar revenue goals by executing marketing and sales strategies as established in the business plan
Assists in the implementation of sales promotions and to take action to increase sales
Greets and seats guests, and ensures that they receive prompt, courteous and efficient service, ensure all bar staff are trained in the same.
Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
Ensures that bar premises, FF&E, cutlery, glass, crockery etc. is clean and in good working order
Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high-quality products
Maximizes guest satisfaction by communicating customer specifications to kitchen
Ensures readiness and compliance in case of last-minute changes to reservations
MANAGEBAR SERVICE STAFFManages all bar service staff and supervisorsUtilizes leadership skills and motivation to maximizeemployee productivity and satisfactionChallenges employees to achieve optimum revenue andservice per employeeMonitors department?s overall service, interactionwith other departments, and team work daily, and acts to improveLAWS,REGULATIONS AND POLICIESMonitors and makes sure staff follows allapplicable laws, especially in regards to food safety and sanitation, andalcohol regulationsHUMANRESOURCES MANAGEMENTScreens, interviews and selects potential employeesChecks that staff meets and exceeds guestexpectations by training and encouraging staff to provide Yes I Can! ServiceIdentifies training needs, and makes sure staffreceives training, including skills training to provide consistent,knowledgeable, and reliable serviceIdentifies employees with potential for promotionand/or transfer and makes recommendation to Food and Beverage ManagerWorks closely with the Human Resources Manager onthe following HumanResources related tasks:Performance appraisalsCoachingCounselingDiscipline and grievanceEmployee relationsEMPLOYEERELATIONSFosters and develops effective employee relationsbetween kitchen production and restaurant service, as well as with otherdepartments within the hotelKeeps effective internal communications, includingdaily meetings with all staff to ensure optimum team work and productivityLooks for ways to motivate and challenge employees
