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BACK OFFICE/ CALL CENTRE

2.00 to 4.00 Years   Dubai, United Arab Emirates   26 Jan, 2021
Apex Employment Services
10 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$500 - $1,000
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

The role is responsible for

  1. Responding to incoming calls from new and existing customers addressing their queries and concerns,
  2. Troubleshooting problems and handling complaints will also be a key part of your duty.
  3. Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center ?scripts? when handling different topics
  4. Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same
  5. Administer all issues and recommend efficiently resolution within the required time frame.

Keyskills :
BACK OFFICE/ CALL CENTRE

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