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AVP- BDU Acquisition

3.00 to 6.00 Years   Dubai, United Arab Emirates   02 Jul, 2023
First Abu Dhabi Bank
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaNot Mentioned

Job Description

Core Responsibilities

  • Supports & supervises the implementation of Acquisition programs / Acquisition promotion of an assigned unit or product
  • Supervises the team to increase productivity and enhance Acquisition
  • Ensure assigned targets are met within assigned zone
  • Implements processes and coordinating with all internal and external relationships for all the mentioned initiatives
  • Engages with stakeholders including Operations, Credit, Branches, Legal, product etc. to deliver timely and effective level of client experience & Acquiring more clients & implementation of the new promotional campaign
  • Develop monthly /weekly targets and manages the coordination of the section with other departments to meet stakeholders expectations
  • Define goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process in place.
  • Develop talent within the team by providing guidance and coaching to achieve the defined goals
  • Responds promptly and directly to customer issues and questions over the phone, and provide End to End resolution.
  • Achieve Individual target as per the set performance matrix
  • CRM Leads need to be called within the Agreed SLA
  • NPS detractors need to be analysed and follow-up call-back needs to be done & categorization of the actions need to be completed in the given SLA.
  • Rejected cases need to be analysed and discuss it with the Credit for deviations
  • Conducting Everyday FAB Way meetings /huddles to ensure that team members are up to date on product features and promotions.
  • Conducting every week one to one feedback with the team members.
  • Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.
Qualifications
  • Bachelors Degree in Business Administration, Finance, Banking or a related major field of study
  • Minimum 3 years of experience in customer sales

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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