| Job Location | Dubai - United Arab Emirates |
| Education | Other(Other). |
| Salary | Not Mentioned |
| Industry | Advertising / PR / Event Management |
| Functional Area | Not Mentioned |
Department DefinitionThe Human Resources, Workforce and Volunteers department (HRD) is responsible for delivering an exceptional workforce who will deliver an exceptional Expo. HRD includes the following functional areas: Human Resources Operations (HRO), Workforce (WKF), Volunteers (VOL), Internal Communications, Training & Engagement (IET), Emiratization & Expo Academy (EMI)Opportunity ResponsibilitiesThe main responsibilities for this role include:- Work closely with the Volunteer, Training, Uniform and Workforce teams to feedback on the content and volume of volunteer queries to ensure compliance with Expo 2020 and Workforce guidelines;- Assist with the streamlining of Support Centre processes in an efficient manner, to deliver an exceptional experience for the volunteer workforce;- Work with the Volunteer, Training, Uniforms and Workforce teams to gather the necessary information to respond to volunteer queries ensuring policies, procedures and timeframes are adhered to;- Interact with volunteers during each stage of the volunteer journey to support the Volunteer, Training, Uniforms and Workforce teams with offers and invitation acceptance;- Adhere to established standards governing volunteer interaction;- Manage call and e-mail enquiries to provide volunteers with up-to-date information;- Ensure all communications with volunteers are captured in the CRM & Workforce Management System;- Escalate complex issues to the Manager- Workforce Support Centre.
Keyskills :
Associate- Workforce Support Centre
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