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Associate Technical Account Manager

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Feb, 2024
TASC Outsourcing
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Our client is one of the leading companies in the field of Technology and SaaS platform. They are now looking for a Technical Account Manager to join them.˙˙Roles & Responsibilities˙

  • Develop and nurture an in-depth understanding of the product suite offered to clients.
  • Work with different internal and external teams and stakeholders to streamline merchant on boarding.
  • Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.
  • Work closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.
  • Coordinate and engage with multiple stakeholders within the client?s organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.
  • Facilitate discussions and drive for adoption of clients feature requirements; analyze and collaborate with internal and external teams with the aim to enhance client?s experience with the products and services offered.
  • Contribute towards the teams functional growth and efficiency by identifying areas to streamline internal processes, contributing towards documentation and nurturing knowledge sharing.

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