Associate - Customer Success

Job Description

Kitopi is the worlds leading tech-powered multi-brand restaurant. With a mission to satisfy the worlds appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the worlds largest technology-focused investment fund, Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.As a leading food-tech business, Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, and its global customer experience center in Dubai, UAE.Kitopis Associate - Customer Success are the bridge between our business and the brands we represent. Need to make sure that every brand that we cook for is absolutely satisfied with our services and is continuously gaining the markets trust in Kitopi. Constantly reaching out to new and existing brands, super self-motivated and driven, and will always find a way to close the deal.What Youll Do

• Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches, marketing and strategic initiatives
• Be able to build and manage the brand P&L within Kitopi
• Stake out brands in the market that could benefit from being part of the Kitopi family (basically, everyone!) and approach them.
• Constantly receive feedback from brands and Kitopi B/Cs and adjust accordingly.
• Delegate tasks to Kitopi Brand Champions and other team members; receive feedback gracefully from Kitopi management and apply it.
• Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.
• Set a schedule for quality control checks and carry them out. Ensure theres a smooth flow between our kitchens and delivery aggregators.
• Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.
• Manage and grow the business with high profile F&B brands
• Nourish individual relationships with client partners
• Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data - driven discounts strategy and develop marketing campaign plans both on the food delivery aggregators and off the aggregators (social media)
• Provide product development and product support in order to establish proper channels of information and communication
• Manage projects and serve as brand ambassador between kitchen managers, supply chain, chefs , marketing and tech / product to ensure theres a smooth flow between our kitchens and delivery aggregators

• A minimum of two ( 2 ) years of experience , ideally with a Growth mindset . Business Development , Sales and more importantly , Relationship Management are key .
• Passion for Food & Beverage and monitoring market trends .

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