Associate Account Manager-Growth Bengaluru, Karnataka

Job Description

Associate Account Manager-GrowthBengaluru, Karnataka Work Type: Internship UrbanPiper is the leading SaaS platform in the restaurant industry. We?re helping the smallest of restaurants to the largest chains across the world to grow their in-store and online commerce. Right from automating all their workflows across online delivery platforms such as Swiggy, Zomato, Deliveroo, UberEats?to building and deploying self-branded websites and apps, right to managing their walk-in customers and dine-in experiences, UrbanPiper is the preferred choice for over 20k+ restaurants. We are backed by top VCs ? Tiger Global and Sequoia Capital. Recently, we closed our Series B round of funding with Swiggy and Zomato also participating together! That?s a first and only (until now) event for any startup in the food and beverage industry. The team: The Account Management team is responsible for building a healthy relationship with our merchants/partners and ensuring that they receive the optimal business value from our products. They help merchants/partners onboard with UrbanPiper and they also help with any concerns that the merchants/partners have around the product/workflow. The team is also responsible for proactively reaching out to merchants/partners and helping them identify areas where their processes or the adoption of products can be improved to drive better efficiencies. Your role: As an Account Manager, you will be responsible for a portfolio of merchants across whom you will need to maintain a high level of satisfaction in their adoption of our products and services while driving up the revenue realization from your portfolio and controlling churn. You will: * Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Sales team. * Support expansion of your accounts?identify opportunities, drive business outcomes, ensure merchants are successful in partnership with the account team. * Articulate and drive merchant use cases, merchant value, and expansion while maintaining trusted merchant advisor status. * Maintain a strong satisfaction score across your portfolio as measured through periodic NPS surveys. * Serve as the first point of contact for any concern or escalation for merchants in your portfolio. * Advocate for the merchant to internal stakeholders. Share merchant feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on that innovation and improvement needed to optimize the UrbanPiper user experience. * Build the merchant?s understanding of other product offerings and drive their adoption. * Have periodic check-ins with the key stakeholders of the merchant along with their POCs from online delivery platforms to help build synergies that benefit merchants. * Act as an ambassador of UrbanPiper?s mission, brand, and products. We are looking for someone who has/is: * Capability to manage relationships with large companies * Sophisticated business sense and understanding of underlying drivers and strategies of our user?s businesses. * Capability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions. * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders. * The motivation to handle difficult customers or situations and can demonstrate resolutions * The motivation and flexibility to work well in a high-growth environment where things change quickly.

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