Assistant Manager Guest Relations

3.00 to 5.00 Years Dubai, United Arab Emirates 25 May, 2022

Assist in leading Guest Relations team and overseeing all aspects of the department.

Assist line manager in creation and implementation of departmental strategy.
Assist line manager in setting goals for Guest Services and Front of House, monitor the park performance through the guest reviews.
Assist line manager in budget preparation, budget forecast and control.
Measure, analyze and report guest satisfaction, reputation, quality of services and similar experiential performance metrics to senior management.
Create and Lead different experience reviews ensuring all Standard operating procedures and service standards are met.
Custodian of different forms of guest feedback such as surveys and complaints.
Assist line manager in maintaining excellent guest relations by creating a positive environment through staffing, rostering, and service operations.
Assist line manager in hiring the right calibers.
Train Global Village front of house based on the guest service excellence training deck and maintain it on a seasonal basis.
Look after annual audits and close all non-conformities and gaps.
Assist line manager in identifying operational risks and risk management.
Execute guest driven approaches by identifying the guest experiences through Guest journey mapping exercise.

Explore, evaluate and attract different services in the market to uplift park services experience.

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