Assistant Manager- Colleague Residence

Job Description

Assistant Manager, Colleague Residence (5158 ) * Allocates accommodation for all colleagues - permanent, temporary and visitors as needed. * Assigns or allocates rooms to new and existing colleagues according to availability, department and nationality in accordance with accommodation policy. * Ensures all welcome kits, as part of the on-boarding process, are prepared for new colleagues upon arrival and personally welcomes them as much as possible. * Maintains daily 100 % accurate records of room and bed allocation by name, Bed number, position, employment area, contact details etc. * Conducts daily checks to ensure safety and cleanliness of the property, and takes necessary actions to rectify the issues. * Liaises with various departments for all maintenance and repair work, room cleaning activity etc. * Keeps proper record of maintenance jobs, utilities consumption, visitors and all incidents and submits monthly report to Director HR. * Keeps a record of all furnishings and equipment for every room. An accommodation report to be raised monthly. * Maintains room keys copies as per policy. * Maintains forecast accommodation requirements for 12 weeks in advance. * Attends to any emergencies and disputes occur at accommodation * Conducts preliminary investigation for any Disciplinary issues and reports such issues to HR on time. * Supervises accommodation attendants to ensure that all cleaning and maintenance is carried out to the highest standards at all times. * Keeps good relations with local authorities and suppliers to ensure compliance to all regulations and standards. * Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all accommodation team. * Inspects the accommodation to ensure that hygiene and health and safety regulations are met, carries out risk assessments as necessary. * Ensures necessary first aid is available at accommodation site all the time. * Ensures efficient management of the accommodation office, processes and procedures as well as colleague amenities to ensure colleagues satisfaction. * Assists the Director of Human Resources in outsourcing services for colleagues? accommodation, staff feeding, security and facilities management to ensure safety amongst colleagues. * Responsible in the implementation and ongoing maintenance System to ensure accurate and up to date records. * Oversees the on-boarding activities to ensure accommodation for all colleagues are set up based on Meydan standards and ensure colleagues? arrival process is efficient and welcoming. * Handles colleague complaints and feedback according to company standards to ensure quality objectives are measured and established and actively participate in the review of these objectives. * Conducts periodic inspections of all areas to ensure cleanliness, hygiene and safety standards are met according to Meydan Standards. * Establishes and maintain effective business processes in the accommodation to ensure efficiency and service for all colleagues. * Liaises with pest control contracted company to ensure effective program is in place. * Liaises and monitors catering contractors to ensure delivery of high quality food, service and cleanliness in colleague restaurants. * Processes all live in and live out application forms correctly and punctually to ensure correct room allocations and live out payments in line with Accommodation Policies. * Ensures that all department reports and correspondence are completed punctually and accurately to ensure compliance with audit procedures. * Ensures proper control of keys of the complex to ensure colleagues security. * Delegates the authority for completing work assignments, guides and monitors team members to ensure the work is completed with quality on time. * Manages expectations of the team, provides constant feedback, identifies training needs and ensures team objectives are aligned with departmental objectives. * Responsible for conducting PM Reviews ensuring that objectives and development plans are addressed in a timely manner and that staff are motivated. * Controlling budget and finances, managing stock levels and ordering supplies. * Responsible for all facilities of Employee Accommodation, ensuring that establishment is run efficiently, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms, public areas), that budget is controlled. * Hotel & Hospitality Management Graduate. * 2 years in similar position in a five star hotel * Time management, ability to plan work efficiently and to be pro-active * interpersonal skills with ability to relate to a broad range of different people * Service-orientated attitude to work * Ability to work with discretion and deal with confidential colleagues matters * Takes ownership and follows through customer requests * Knowledge of relevant policies and procedures relevant to the role, such as contract, housing or employment law, health and safety, cleanliness practices and waste management * Ability to attend emergencies in a level-headed manner * The ability to multitask * Professionalism * Attention to detail & quality * Problem Solving and Decision Making * Interpersonal Skills * Customer service oriented * Effective communication skills

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