Assistant Manager- Colleague Residence

Job Description

Assistant Manager, Colleague Residence(5158)Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai?s endless dunes and rich culture.About The RoleLeads Housing team to provide superior accommodation to Meydan employees in the provision of added value colleague benefits and activities to make Meydan a preferred employer whilst demonstrating commercial awareness.Key Duties And Responsibilities

• Allocates accommodation for all colleagues - permanent, temporary and visitors as needed.
• Assigns or allocates rooms to new and existing colleagues according to availability, department and nationality in accordance with accommodation policy.
• Ensures all welcome kits, as part of the on-boarding process, are prepared for new colleagues upon arrival and personally welcomes them as much as possible.
• Maintains daily 100 % accurate records of room and bed allocation by name, Bed number, position, employment area, contact details etc.
• Conducts daily checks to ensure safety and cleanliness of the property, and takes necessary actions to rectify the issues.
• Liaises with various departments for all maintenance and repair work, room cleaning activity etc.
• Keeps proper record of maintenance jobs, utilities consumption, visitors and all incidents and submits monthly report to Director HR.
• Keeps a record of all furnishings and equipment for every room. An accommodation report to be raised monthly.
• Maintains room keys copies as per policy.
• Maintains forecast accommodation requirements for 12 weeks in advance.
• Attends to any emergencies and disputes occur at accommodation
• Conducts preliminary investigation for any Disciplinary issues and reports such issues to HR on time.
• Supervises accommodation attendants to ensure that all cleaning and maintenance is carried out to the highest standards at all times.
• Keeps good relations with local authorities and suppliers to ensure compliance to all regulations and standards.
• Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all accommodation team.
• Inspects the accommodation to ensure that hygiene and health and safety regulations are met, carries out risk assessments as necessary.
• Ensures necessary first aid is available at accommodation site all the time.
• Ensures efficient management of the accommodation office, processes and procedures as well as colleague amenities to ensure colleagues satisfaction.
• Assists the Director of Human Resources in outsourcing services for colleagues? accommodation, staff feeding, security and facilities management to ensure safety amongst colleagues.
• Responsible in the implementation and ongoing maintenance System to ensure accurate and up to date records.
• Oversees the on-boarding activities to ensure accommodation for all colleagues are set up based on Meydan standards and ensure colleagues? arrival process is efficient and welcoming.
• Handles colleague complaints and feedback according to company standards to ensure quality objectives are measured and established and actively participate in the review of these objectives.
• Conducts periodic inspections of all areas to ensure cleanliness, hygiene and safety standards are met according to Meydan Standards.
• Establishes and maintain effective business processes in the accommodation to ensure efficiency and service for all colleagues.
• Liaises with pest control contracted company to ensure effective program is in place.
• Liaises and monitors catering contractors to ensure delivery of high quality food, service and cleanliness in colleague restaurants.
• Processes all live in and live out application forms correctly and punctually to ensure correct room allocations and live out payments in line with Accommodation Policies.
• Ensures that all department reports and correspondence are completed punctually and accurately to ensure compliance with audit procedures.
• Ensures proper control of keys of the complex to ensure colleagues security.
• Delegates the authority for completing work assignments, guides and monitors team members to ensure the work is completed with quality on time.
• Manages expectations of the team, provides constant feedback, identifies training needs and ensures team objectives are aligned with departmental objectives.
• Responsible for conducting PM Reviews ensuring that objectives and development plans are addressed in a timely manner and that staff are motivated.
• Controlling budget and finances, managing stock levels and ordering supplies.
• Responsible for all facilities of Employee Accommodation, ensuring that establishment is run efficiently, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms, public areas), that budget is controlled.

Skills, Experience & Educational Requirements

• Hotel & Hospitality Management Graduate.
• 2 years in similar position in a five star hotel
• Time management, ability to plan work efficiently and to be pro-active
• interpersonal skills with ability to relate to a broad range of different people
• Service-orientated attitude to work
• Ability to work with discretion and deal with confidential colleagues matters
• Takes ownership and follows through customer requests
• Knowledge of relevant policies and procedures relevant to the role, such as contract, housing or employment law, health and safety, cleanliness practices and waste management
• Ability to attend emergencies in a level-headed manner
• The ability to multitask
• Professionalism
• Attention to detail & quality
• Problem Solving and Decision Making
• Interpersonal Skills
• Customer service oriented
• Effective communication skills

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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