Thoroughly review the RFQ to understand the scope, specifications, and deadlines.
Research current market rates and competitors pricing strategies and determine a competitive yet profitable pricing structure.
Analyse feedback trends to identify areas for improvement or adjustment in pricing strategies.
Maintain open communication with Sales, Pricing Desk, and Operations teams to align on pricing strategies.
RFQ
Coordinate with the Pricing Desk/Tender Desk to ensure RFQs are attended to promptly.
Share major updates from the Aerospace vertical received from HQ or different account owners with MESA offices.
For tenders originating from the UAE, Initiate the scoring process. Alert the tender desk. Monitor progress until submission. Follow up with customers for feedback after submission.
Business Development
Gather comprehensive feedback to identify areas for improvement and discuss customer feedback with the pricing desk.
Focus on developing existing accounts and nurturing future prospects.
Prioritize and complete all assignments from the reporting manager before deadlines.
Operations
Provide optimal solutions to resolve customer issues effectively.
Provide daily updates and reports to the department manager.
Effectively manage operations, ensure customer satisfaction through timely escalations handling and solutions provision, maintain accurate reporting, and foster collaboration across teams for streamlined performance tracking and improvement.
Brainstorm solutions together as a team to address identified challenges. Encourage input from team members and consider different perspectives.
Develop action plans to implement improvements in processes, communication, or service delivery.
