Assistant Call Center Manager

1.00 to 10.00 Years Dubai, United Arab Emirates 18 Oct, 2023

Job Location	Dubai, United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Recruitment & Employee Placement Agency
Functional Area	Not Mentioned

Roles & Responsibilities:

Assist the Call Center Manager in leading and directing daily operations while ensuring quality customer service
Help develop, implement, and monitor processes and procedures to ensure efficient call center operations
Assist with hiring, coaching, training, and development of call center staff
Monitor individual and team performance against established metrics, providing feedback and recommendations for improvement
Handle escalated customer inquiries and complaints, working to resolve issues in a timely and satisfactory manner
Serve as a backup to the Call Center Manager in their absence
Generate reports detailing call center metrics, such as average handle time, abandoned calls, etc.
Maintain up-to-date knowledge of call center products and services
Stay abreast of industry changes and developments to ensure the call center is operating at peak efficiency

Keyskills :

APPLY NOW

Related Jobs