Process the items coming from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) following the company Standard Operating Procedures;
Identify the condition of the items and decide on further actions: repack, sell in AsIs, sell as parts, keep for internal spare parts, destruct following the company Standard Operating Procedures;
Display the items in AsIs in safe, commercial way following the company Pricing principals and Display techniques;
Provide visitors in AsIs with a positive shopping experience by being service-minded, ensuring that all relevant standards are met or exceeded, and general routines and housekeeping is of the highest standard;
To be a product knowledge expert in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts;
Process the quality signals coming from customers, co-workers and Global IKEA following the company Standard Operating Procedures;
Perform inventory in the department and required investigation to minimize discrepancies;
Establish cooperation with relevant functions to support efficient items flow through Recovery, maximize profit and secure compliance in the ways of working.
