| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Management of an IT Service Delivery team to deliver services to Clients as per agreed?contract.Experience in Oracle?products and services? ? ? ? ? Ensure SLA?s are?achieved and client expectations are met (or exceeded).? ? ? ? ? Build services?relationships with clients.? ? ? ? ? Establish key?performance indicators for tracking service performance and optimization.? ? ? ? ? Ensure quality and??profitable services are performed to the agreed SLA.? ? ? ? ? Ensure that systems,?processes and methodologies as specified are followed to ensure effective?monitoring, control and support of service delivery.? ? ? ? ?Provide reports to an?agreed schedule (or on request), including management and account?performance reports.? ? Conduct client service?review meetings; areas covered will include performance reports, service?improvements, quality and processes.?? ? ? ? ?Works with Product,?Development and Change Management teams to ensure effective support?transition for new products? and features.? ? ? ? Candidates with Arabic?as their first language will be given preference.? ? ? ? Candidates must be well?versed in handling government clients.
Keyskills :
Apps Service Delivery Manager-Arabic
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