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API Integration Software Engineer

1.00 to 10.00 Years   Dubai, United Arab Emirates   03 Oct, 2023
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Role DescriptionThis role is for a Digital Solutions API Integration Engineer within our Client Service team. As a key subject matter expert and team member, the successful candidate will provide direct API integration support for the onboarding and ongoing success of our clients that connect with us through the Clients Developer Platform (VDP), work with a diverse set of Clients issuers, merchants, and mobile ecosystem partners to deliver API-based products into the CEMEA marketplace. The candidate will be expected to leverage his/her deep understanding of REST APIs (and related technologies) and technical experience to work with clients and internal resources to support and bring products to market quickly and with minimal friction. Working collaboratively with various stakeholders, he/she will lead troubleshooting events with the clients and proactively resolve issues. The successful candidate will develop and recommend scalable processes, communication tools and overall guidance to regional heads/leads to achieve the product and platform goals. This position would be ideal for a candidate with an API backend engineering or integration support background looking to build upon that experience in a payment?s technology company.

  • Essential Functions:Provision of first level remote and/or in-person (at client locations) technical integration support, onboarding of clients implementing APIs on the Clients Developer Platform, advising clients (issuers, acquirers, merchants, fintech, etc.) on their integration options in line with the project scope and being the technical resource to understand their solution architecture in its entirety.
  • Ensure client integration is optimal by performing API functional tests and validations to ensure data accuracy and performance.
  • Hold technical briefing sessions on the API product(s) being implemented and review the client?s technical solution architecture based on their project scope.
  • Actively engage with various teams and functions in Product, Technology and Client Services to ensure smooth client onboarding/implementation and troubleshoot post go-live support issues where required.
  • Be a subject matter expert in Product configurations, with deep understanding of integration requirements of respective APIs and the product use case.
  • Play a consultative role during pre-project engagements with key clients to understand the scope of their solution, and partner with the Products team to define solutions where applicable
  • Recommend enhancements to product capabilities, product documentation and integration process reviews.
  • Collaborate with stakeholders in Product, Technology, Client Services and related functions to analyze requirements of new API-based products, services or initiatives (including enhancements to existing ones) and formulate technical implementation and support solutions. This also includes their successful deployment, testing and pilot execution of the new product or enhancement to ensure business goals are achieved in a cost effective and timely manner, meeting clients needs and high level of satisfaction.

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