Analyst Product Delivery

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team ? one that makes better decisions, drives innovation and delivers better business results.Job TitleAnalyst, Product DeliveryOverviewThe Regional Customer Delivery (CD) Team is looking for a Product Delivery Analyst to support the Regional Lead for Customer Delivery EEMEA as well as other VPs and Directors within the CD organization. A high energy, creative, tech savvy professional with strong attention to detail, integrity, and trust is desired. The role includes performing general administrative duties such as scheduling of meetings, travel arrangements, expense reporting, calendar management, and maintaining department records, among other core responsibilities. More particularly, a large portion of the time will be spent to support Mastercard Academy within the CD organization. This person will work closely with senior leadership to help them drive the business. The incumbent will also work on projects supporting the team and contribute to the overall performance of the function.RolePerform general administrative duties to support day-to-day operations including scheduling meetings, coordinating travel complex arrangements, expense reporting, executive calendar management, taking and distributing meeting minutes, ensuring operational efficiencies and coordination within the groupsRespond to requests effectively and efficiently while maintaining flexibility and composureLiaise with business leaders to coordinate internal and external meetings, ensuring seamless executionEnsure all meeting and technology support is appropriately coordinated for meetings and eventsPrepare communications, reports, presentations, or other assigned documentationAdminister programs, projects, or processes specific to the D&S Technology businessServe as administrative liaison with others within and outside the companyProactively work on project-based initiatives and/or research special topics, as applicableManagement of daily virtual training webinars for Academy on the Web: sourcing trainers, developing calendar, managing contentTraining program execution: manage relationships with stakeholders, identify new opportunities for coursesOverall support for face-to-face training design and deliveryAs and when required provide Administrative support for Mastercard Academy, Product Delivery, CIS, and TAM sub-functions within the Customer Delivery functionAll About YouBilingual in English and Russian preferableExecutive administrative experience in a corporate environment interfacing with senior and executive level managementExcellent relationship management skills with the ability to influence and persuade, to work collaboratively across functions, and to interact effectively with a diverse group of stakeholdersDemonstrated project management skills and the ability to multitask, prioritize, and discern what is truly importantKeen sense of urgency with a results-driven orientation and a proactive mindsetImpeccable accuracy and attention to detail with an understanding of the importance of strict confidentiality when handling internal, personnel affairs, client information, etc.Intellectual curiosity to think outside the box and solve problems creativelyExceptional written and verbal communication skills with proven experience in a professional setting, ideally at the executive levelAbility to drive tasks in a fast-paced environment and work well under pressureStrong computer/technology skills, including the ability to understand and manage internal systemsProficiency in MS Office products (Excel, PowerPoint, Word, Outlook); Oracle requiredSolid understanding of Mastercard?s operational and organizational infrastructure is advantageousCOVID-19 Considerations We value the safety of each member of our community because we know we?re all in this together.In many locations, which may change over time, we?ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard?s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard?s guidelines.

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